Aligning Business Process Quality and Information System Quality

Abstract

Business processes and information systems mutually impact each other in non-trivial ways. Frequently, the business process design and the information system design are not well aligned, meaning that business process are designed without taking the information system impact into account and vice versa. Missing alignment at design time often results in quality problems at runtime such as large response times of information systems,large process execution times, overloaded information systems or interrupted processes.

 

Aligning business processes and information systems at design time requires to solve the following problems (P).

Business process quality and information system quality have to be characterized.

P1: In contrast to information system quality, which is for example specified in the ISO/IEC 9126 standard, there is no common and comprehensive understanding of business process quality.

P2: Beyond that, current business process modeling notations do not aim at representing quality aspects.

The impact of a business process on the quality of an information system and vice versa is unknown at design time.

P3: The mutual impact of business processes and information systems have to be predicted at design time.

Persons

Publications

 

book cover

Aligning Business Processes and Information Systems


New Approaches to Continuous Quality Engineering
Heinrich, Robert


2014, XXII, 233 p. 36 illus.

Print: ISBN 978-3-658-06517-1
eBook: ISBN 978-3-658-06518-8



  • Heinrich R, Aligning Business Process Quality and Information System Quality, PhD Thesis, University of Heidelberg, 2013

  • Heinrich R, Paech B On the Prediction of the Mutual Impact of Business Processes and Enterprise Information SystemsSoftware Engineering 2013, Lecture Notes in Informatics Vol. P-239, pp. 157-170, 2013 Initiates file downloadDownload

  • Heinrich R, Henss J, Paech B Extending Palladio by Business Process Simulation ConceptsPalladio Days 2012, In: Becker, S., Happe, J., Koziolek, A, Reussner, R. (Eds.): Palladio Days 2012 Proceedings, Karlsruhe Reports in Informatics 2012,21, ISSN 2190-4782, pp.19-27 Paderborn (Germany), November 8th-9th, 2012 Download
  • Heinrich R, Kappe A, Paech B Tool Support for the Comprehensive Modeling of Quality Information within Business Process Models, 4th International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA'11), In: Nüttgens, M., Thomas, O., Weber, B. (eds): Enterprise Modelling and Information Systems Architecture, Lecture Notes in Informatics Vol. P-190, pp.213-218, Hamburg (Germany), September 22th–23th, 2011 Startet das Herunterladen der DateiDownload
  • Heinrich R, Paech B, Brandner A, Kutscha U, Bergh B Developing a Process Quality Improvement Questionnaire – A Case Study on Writing Discharge Letters, 4th International Workshop on Process-oriented Information Systems in Healthcare (ProHealth’11), In conjunction with the 9th International Conference on Business Process Management (BPM’11), In: F. Daniel et al. (Eds.): BPM 2011 Workshops, Part II, LNBIP 100, pp. 261–272 (2012), Clermont-Ferrand (France) August 29th, 2011 Download
  • Heinrich R, Kappe A, Paech B Modeling Quality Information within Business Process Models, In: Wagner, S., Broy, M., Deissenboeck, F., Liggesmeyer, P., Muench J. (eds.), Proceedings of the 4th SQMB'11 Workshop, TUM-I1104, pp. 4-13, Karlsruhe (Germany), February 21th, 2011 Startet das Herunterladen der DateiDownload
  • Heinrich R, Paech B Defining the Quality of Business Processes, Modellierung (MOD'10), In: Engels, G., Karagiannis, D., Mayr, H.C., eds.: Modellierung 2010, Lecture Notes in Informatics Vol. P-161, pp. 133-148, Klagenfurt (Austria), March 24th-26th, 2010  Startet das Herunterladen der DateiDownload